Address: Ellenby Hotel, 95-97 Queens Parade, Scarborough. YO12 7HY

Terms and Conditions

Reservations/Confirmations.

All bookings are secured on a non-refundable deposit via a valid credit/debit card, in providing these details you authorise us to charge any outstanding accounts to this card. When possible all reservations will be confirmed either in writing or via email.

Bedroom Rates

All rates quoted at the time are subject of availability & time of year. The Ellenby has the right to change and/or amend these rates as seen fit. Rates are subject to annual increase.

Check in/Check Out

Check in is from 1pm to 4pm on the day of arrival. With regard to group bookings it is the responsibility of the person making the reservation to inform all their party of the check in time. Please telephone ahead if you will be checking in after 4pm or your room could be re-let. Check Out time is 10am on the day of departure, (these times may be flexible by prior arrangement).

Foreign Currency

The Ellenby does not accept or exchange any foreign currency.

Cash Back

The Ellenby does not offer a cash back facility with any credit or debit cards.

Cancellation Insurance

In the event that you cancel your booking we will endeavour to re-let your room, if however we are unable to do so you will be liable for the cost, therefore we recommend a holiday cancellation insurance policy, which covers cancellation through illness, accidents etc…

Cancellation by The Ellenby.

The Ellenby shall have the right at any time (giving such notice as possible to the guest) to cancel the accommodation without recourse or liability to the guest for any loss, damage or changes caused by circumstances outside its control including, without limitation, an “Act of God”, war or the threat of war, riot, civil strike, industrial dispute, terrorist activity, natural or nuclear disasters, extreme weather conditions or other event or circumstances which were unusual and unforeseeable and the consequences of which could not have been avoided even if all due care had been exercised.

Takeaway Food/Smoking

These are not permitted at The Ellenby. There will be a charge for any extra cleaning costs if this is ignored (min. £30, max unlimited).

Cheques

All cheques should be made payable to The Ellenby, Scarborough. If you are paying your account by cheque you must present a cheque guarantee card which must cover the full amount of the cheque.

Credit Card

The Ellenby only accepts the following valid credit/debit cards, MasterCard, Visa, Switch/Maestro. If you are wishing to use a credit card to guarantee your reservation the card must not expire before the arrival date. There will be a 2% charge for credit card transactions over £120.00.

Health & Safety

Those guests using the facilities at The Ellenby must comply with all the regulations concerning, fire, health and safety.

Data Protection Policy

The Ellenby is committed to protecting (i) the privacy of its customers and (ii) the confidentiality of the information provided to it by customers. Your personal details will not be sold on or passed on to third parties.

Complaints

We attempt to deal with complaints as speedily as possible; complaints must be addressed to the proprietor immediately and given sufficient opportunity to rectify the situation to your satisfaction.

Recompense

Any recompense given and accepted at the time of departure or earlier is accepted by the guest and made by The Ellenby, as full and final settlement of all matters declared or not up to the point of recompense. Any recompense given and accepted after departure at any time after this event is accepted by the guest and made by The Ellenby as full and final settlement of all matters declared or not up to the point of recompense.